Empowering women, fuelling growth

Connecting rural women with opportunities


The JSW Foundation has been helping the women to become self-aware of their true potential by bequeathing them with the clout to make decisions for their own good so they find their rightful place in the society and at the same time, contribute to the GDP fueling the economic growth of the nation.

Christened as JSW Shakti, five BPO centres have been setup in rural Karnataka, Maharashtra and West Bengal through this initiative with an aim to use IT-enabled services to provide localised employment to rural women above 18 years of age.


Shakti was born out of a need to emancipate women in opportunity deficit areas, create sustainable livelihood using technology and bring in dignity to their lives. Started as a women empowerment project now Shakti is seen as a business and social enterprise model.

Recognised and appreciated by NASSCOM, GSC (global sourcing council) New York and many industry bodies nationally. Bringing women into the economic inclusion and nation-building process-one BPO at a time!

5 States | 8 Centres | 3000 Women Enrolled | ISO Certified 

Our Contributions 

Shakti, over the years, has serviced marquee clients from India and North America. Our USP lies in process adherence and exceeding client expectations along with dignified employment generation for women. 

Shakti offers back office and voice based support for enterprises and growing companies alike. 

end to end to customer onboarding from KYC to customer acquisition form filling 

customer onboarding and followup activities

invoice processing part of the accounts payable process of major canadian utility companies

data processing and entry for patient records management, hospital and insurance companies in the US.

loan processing and customer onboarding process.

processing of live mutual fund units on behalf of major RTAs ( registrar and transfer agents) 

judgement based vernacular search engine responses for non English speaking audience

Supporting health tech, companies in their image processing, inventory management, and non-core activities


customer life cycle management via inbound customer support and follow up


  • 08

    No of Rural BPO centers

  • 600

    Total seating capacity of Rural BPO centers

  • 3,000

    No. of rural women benefited

Key initiatives

  • 5 ISO certified rural BPO (operational) and 500+ women engaged.
  • Empowered women with the knowledge and skills required to work in the IT-BPO industry, across rural Karnataka and Maharashtra.
  • Offering services in the areas of banking, healthcare, accounts payable services, e-publishing, etc. through non-voice BPO centres.

Our Reach

JSW Shakti has and continues to empower women in rural areas. Our work has earned us several accolades and inspired us to achieve our dream of empowering women across the nation

flag indiaIndia
  • Dolvi, Maharashtra
  • Jaigad,Maharashtra
  • Kalmeshwar, Maharashtra
  • Shankargudda, Karnataka
  • Vidyanagar, Karnataka
  • Pottaneri-Salem, Tamil Naidu
  • Barmer, Rajesthan 
  • Medinipur, West Bengal

Awards & Achievements